How To Order


Cell Marque Orders (North America):

Online:
(US shipments only)
Click the "Buy Online" (when available) to take you to the corresponding antibody page on the Sigma-Aldrich® website to place your order.
By Phone: Orders may be placed by calling toll free (N. America) 800.665.7284 or 916.746.8900
Hours of Operation: Monday through Friday 6:00 am to 5:00 pm (PST)
By Email: service@cellmarque.com, Subject: Attention- Order Placement
By Fax: 916.746.8989, 24 hours a day. Attention- Order Placement
Please Include:
  1. Customer account number
  2. Customer name
  3. Purchase order number
  4. Ship to/bill to addresses
  5. Fax and phone numbers
  6. Catalog/product number
  7. Quantity needed
  8. Product description
  9. Price
Shipping:

FOB Rocklin, California USA. All freight to be paid by, you, the customer. If Cell Marque prepays for any freight services, all incurred charges are to be reimbursed accordingly. Heavy shipments that do not require refrigeration are shipped via ground where applicable. Orders containing items requiring refrigeration are normally shipped by express service as follows:

U.S. Shipments: Monday - Thursday with next-day delivery. Saturday and priority delivery available in most areas upon request. Orders received by 2:00 p.m. (PST) will generally be shipped the same day. Orders received on Friday will generally be shipped the following Monday, unless otherwise requested.

Canadian Shipments: Monday - Wednesday via express service. Delivery is subject to the time required to clear customs (typically 48 hours).

Pricing and Invoicing:

Payments are per invoiced terms. Any past due payments will be subject to an 18% interest rate. Cell Marque accepts Master Card, Visa and American Express as well as wire transfers. Shipments outside the USA may be subject to a handling charge. Product liability is limited to credits or replacements.

Returns and Credits: Customer shall be responsible for inspecting all Products. Unless Customer provides Cell Marque written notice of rejection of any Product within five (5) days of delivery the Products shall be deemed to have been irrevocably accepted. Cell Marque shall, in its sole discretion, remedy or replace rejected or defective Products of which it has been timely notified. Products that do not conform to the warranties set forth herein may be returned. Returns of non-defective Products are subject to a restocking charge. A return authorization is required for all returns. No returns will be authorized after ninety (90) days following shipment to Customer.

Quality Guarantee: Cell Marque warrants that each Product sold or provided to the Customer under this Agreement will perform in accordance with its Product specifications (per the package insert or user manual, as applicable), or relevant specified Product shelf life date, expiration or “use by” date. Cell Marque reserves the right to change the specifications of its Products at any time without notice. Customer’s sole remedy under Cell Marque’s warranty shall at Cell Marque’s option, be limited to either: (i) repair or replacement of the Product which failed to conform to the warranty; or (ii) refund to the Customer the purchase price paid by the Customer for such Product. The warranties provided in this Agreement shall be void if the Product is improperly used, stored or handled, is accidentally damaged or is subjected to abuse or neglect, or is modified or altered where the modification or alteration was not provided by or expressly authorized by Cell Marque. The foregoing are exclusive and in lieu of all other warranties, either express or implied. Cell Marque disclaims any and all implied warranties, including, those of merchantability, fitness for a particular purpose and non-infringement.

Cell Marque Orders (outside North America):

Orders originating outside of North America should be placed through your Cell Marque distributor. For more information about distribution in your area, email us at international@cellmarque.com.

Cell Marque shall not be responsible for collecting or paying any taxes, tariffs, or import fees for orders delivered outside of the USA. The recipient is solely responsible for such payments.

Shipments outside North America: Express service delivers in 48 hours to most locations (subject to customs). The recipient is required to specify any special documentation or packaging requirements at the time the order is placed.

Ordering terms and conditions apply. Pricing and availability are subject to change.

Epitomics IHC Portfolio Orders:

Cell Marque is the new distributor of the Epitomics IHC antibody portfolio. This portfolio is developed and manufactured by Epitomics, an abcam company, and sold by Cell Marque. The sale of Epitomics products does not imply endorsement, or any guarantee of quality or performance by Cell Marque.

By Phone: Orders may be placed by calling toll free (N. America) 800.665.7284 or 916.746.8900
Hours of Operation: Monday through Friday 6:00 am to 5:00 pm (PST)
By Email: service@cellmarque.com, Subject: Attention- Order Placement
By Fax: 916.746.8989, 24 hours a day. Attention- Order Placement
Please Include:
  1. Customer account number
  2. Customer name
  3. Purchase order number
  4. Ship to/bill to addresses
  5. Fax and phone numbers
  6. Catalog/product number
  7. Quantity needed
  8. Product description
  9. Price
Shipping:

FOB Rocklin, California USA. All freight to be paid by, you, the customer. If Cell Marque prepays for any freight services, all incurred charges are to be reimbursed accordingly. Heavy shipments that do not require refrigeration are shipped via ground where applicable. Orders containing items requiring refrigeration are normally shipped by express service as follows:

U.S. Shipments: Monday - Thursday with next-day delivery. Saturday and priority delivery available in most areas upon request. Orders received by 2:00 p.m. (PST) will generally be shipped the same day. Orders received on Friday will generally be shipped the following Monday, unless otherwise requested.

Canadian Shipments: Monday - Wednesday via express service. Delivery is subject to the time required to clear customs (typically 48 hours).

Pricing and Invoicing:

Payments are per invoiced terms. Any past due payments will be subject to an 18% interest rate. Cell Marque accepts Master Card, Visa and American Express as well as wire transfers. Shipments outside the USA may be subject to a handling charge.